Training Courses - Frequently Asked Questions

The following are the most commonly asked questions regarding the training courses provided by BrainCorp International. Please click on the link to your chosen question to find the response. If you have a question which is not covered here, please call BrainCorp on (02) 9249 3364.

Q: Are there any Security Risks to purchasing courses online?

Q: Am I required to download any software or install anything to take a course?

Q: Are there any books or other materials required for learning at BrainCorp?

Q: Will I be able to access my training courseware from a computer other than my own?

Q: I have forgotten my Password. How do I Log In?

Q: How do I access my courses?

Q: How long do I have access to my online course(s)?

Q: Where do I go to get technical assistance for online training?

Q: Are there any technical requirements for taking the BrainCorp courses online?

Q: Why do I only see a "Loading...please wait" message?

Q: Why does my page just refresh when I click the link to my course?

Q: My course eventually loads, but why does it take so long?

Q: The course crashed, why?

Q: Are there any Security Risks to purchasing courses online?
A: BrainCorp utilises a 128-bit SSL Server Certificate which assures clients that their credit card account numbers and other confidential information cannot be viewed, intercepted or altered.

BrianCorp respects your privacy. For more information regarding privacy and data security, please read BrainCorp’s privacy policy

Q: Am I required to download any software or install anything to take a course?
A: No. You can access your courseware from any Internet-connected computer. No long downloads or messy installations are required.

Q: Are there any books or other materials required for learning at BrainCorp?
A: No additional materials are required for getting the full value from your BrainCorp courses. This is a complete on-line learning resource, with unlimited access to your courses, 24x7, for up to one full year after the date of purchase.

Q: Will I be able to access my training courseware from a computer other than my own?
A: Yes, you can access your courseware from any Internet-connected computer (as long as that computer meets the courseware system requirements).

Q: I have forgotten my Password. How do I Log In?
A: Please contact BrainCorp.

Q: How do I access my courses?
A: Once the course has been purchased through BrainCorp International a password and access codes will be email directly to you within 24 hours.

Q: How long do I have access to my online course(s)?
A: When you initially purchased the course you would have selected between a 6 and 12 month unlimited subscription. Please note a course can be extended at any time if you wish to continue to receive the great benefits for your course.

Q: Where do I go to get technical assistance for online training?
A: Please contact BrainCorp.

Q: Are there any technical requirements for taking the BrainCorp courses online?
A: There are 6 major system requirements that you should meet when taking online courseware through this learning site.

1. You should be running a version of Microsoft's Windows operating system. You can check your version by right-clicking on the "My Computer" icon on your desktop, and then selecting properties. This Windows version should be listed in the box that appears.

2. A computer processor speed of 133MHz or better is required. This setting is much more difficult to check, but unless you are using an extremely old computer, it is likely that most users meet this requirement.

3. Screen resolution should be set to 800 by 600 with a color quality of 32 bit color. These settings can be found by right-clicking any open space on your desktop, and selecting "Properties." Click to the "Settings" along the tabs at the top. Change your resolution and color quality using the fields in this box, and click "Ok" when you are done, to save these settings.

4. You need to have about 128MB of RAM or more to have a consistent experience with the courseware. Any less RAM, and there may be problems with your computer not having enough resources available to be running the course. You can check this value by right-clicking the "My Computer" icon, and then selecting "Properties." The RAM value will be near the bottom of this box. Note that some Windows versions present this value in the form of 128,000KB RAM. Just be aware that 1,000 KB of RAM = 1 MB of RAM. In other words, simply drop the last three digits.

5. Your web browser program should be either Netscape 4.7 or higher, or Internet Explorer 5.0 or higher. You can check this version by starting up your web browser program and opening any web page. Click on "Help" way at the top, and select "About Internet Explorer" (or "About Communicator"). The version information should then appear.

6. Check the version of your MS Java Virtual Machine. Click on the "Start" button for Windows, and select the "Run" option. Delete any text in this box, and type in "wjview." Press Enter and a small box should come up with a version number in the first line. This version needs to be 5.00.3802 or higher. If you get an error message instead of the box, or if your version number is too low, you will need to visit windowsupdate.microsoft.com and download security updates per their instructions. Security Updates for Windows are a good thing, and the Microsoft Java Virtual Machine is transparently packaged in those installations. Once you have done this, recheck your version using the above step.

If your version of Java meets the requirements, now check the Java settings in your Internet Explorer browser. Start the browser and click on "Tools" at the top, and select "Internet Options." Click on the "Security" tab at the top and then the "Custom Level" button at the bottom. Scroll down in this window until you see the "Java Permissions" options. Make sure this value is set to "Medium" or "Low." Click "Ok" at the bottom, and then "yes" to any warnings about changing your settings. Next, click on the "Advanced" tab at the top. Scroll down to the setting for Java VM (or Microsoft VM). Make sure all three boxes are check marked under this header (Java logging, Java Console, and JIT Compiler). Once this is done, click on the "Ok" button, and attempt to start up your course again.

Q: Why do I only see a "Loading...please wait" message?
A: The "Loading...please wait" message appears after clicking the course link, and before the course has fully loaded onto your screen. Sometimes when NETg courses cannot load properly, they just sit on this loading screen. This is almost always attributed to either an outdated Microsoft Java Virtual Machine version or misconfigured settings in your Internet Explorer browser.

First, check the version of your MS Java Virtual Machine. Click on the "Start" button for Windows, and select the "Run" option. Delete any text in this box, and type in "wjview." Press Enter and a small box should come up with a version number in the first line. This version needs to be 5.00.3802 or higher. If you get an error message instead of the box, or if your version number is too low, you will need to visit windowsupdate.microsoft.com and download security updates per their instructions.

Security Updates for Windows are a good thing, and the Microsoft Java Virtual Machine is transparently packaged in those installations. Once you have done this, recheck your version using the above step.

If your version of Java meets the requirements, now check the Java settings in your Internet Explorer browser. Start the browser and click on "Tools" at the top, and select "Internet Options." Click on the "Security" tab at the top and then the "Custom Level" button at the bottom. Scroll down in this window until you see the "Java Permissions" options. Make sure this value is set to "Medium" or "Low." Click "Ok" at the bottom, and then "yes" to any warnings about changing your settings. Next, click on the "Advanced" tab at the top. Scroll down to the setting for Java VM (or Microsoft VM). Make sure all three boxes are checkmarked under this header (Java logging, Java Console, and JIT Compiler). Once this is done, click on the "Ok" button, and attempt to start up your course again.

If you are using Netscape and you continue to get this message and the course will not load, try using Internet Explorer. Some users find they have a better experience with the courseware when using IE.

Q: Why does my page just refresh when I click the link to my course?
A: When you click on the link to the course, a new window should appear which will then load the course. Check along your taskbar (the area of the window that organizes all your open programs and windows) and look for a window that you don't recognize or that has the title of "Menu-Builder." If you do not see this window, it may be possible that you have a firewall, anti-virus, or ad stopping program running that is stopping the new window from appearing. Try disabling any or all of those products and attempt the course again. If this still does not work, you can try closing all your open windows and programs. Try the course once more, just to verify that the window didn't get lost in the shuffle somewhere.

Q: My course eventually loads, but why does it take so long?
A: If your course is loading, but it is taking a long time to do so, you may want to reboot your computer and also check that your machine meets the system requirements for running courseware. Sometimes long load times can be caused by lack of RAM, slow CPU (processor) speed, or a slow internet connection (56K modem dial-up, for instance).

Q: The course crashed, why?
A: There are two basic reasons why courses may crash. First, make sure your computer meets the minimum requirements for running courses. Particularly, Java and RAM requirements are the main causes of course crashes. Second, sometimes computers just crash at seemingly random points. Normally, a quick reboot will solve this problem and you will be able to continue in your course.